Shipping Policy

Last updated: September 5, 2026

At Zenith Moto, we make reasonable efforts to process and ship orders in a timely manner. However, shipping and delivery times can vary depending on the carrier, destination, order volume, and other circumstances.

Order Processing

Orders are typically processed after payment has been received. Processing times may vary and can be longer during holidays, promotions, or periods of high order volume.

Orders may be delayed or cancelled in certain circumstances, including inventory issues, payment issues, incorrect address information, carrier limitations, or other circumstances outside our control.

Shipping Times

Any shipping or delivery timeframes shown on our website are estimates only and should not be considered guaranteed delivery dates.

Once an order has been shipped, delivery is handled by the selected shipping carrier. We are not responsible for delays caused by the carrier, weather, customs, transportation issues, or other circumstances outside our control.

Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete address is provided, we may not be able to change the address after the order has been processed or shipped. Additional shipping costs may apply if an order needs to be shipped again.

Tracking

Where tracking is available, tracking information may be provided after the order has shipped.

Tracking information is supplied by the carrier, and we are not responsible for delays or inaccuracies in carrier tracking updates.

Lost, Missing, or Stolen Packages

If tracking shows that an order has been delivered, customers should first check the delivery location and contact the shipping carrier if the package cannot be located.

Zenith Moto may, at its discretion, assist with carrier inquiries where appropriate. We do not guarantee replacement or reimbursement for packages that are lost, missing, or stolen after delivery.

Damaged Packages

If an order arrives damaged, please contact us at zenithmoto.com@gmail.com and provide relevant details and photographs where requested.

Any resolution for damaged items will be determined on a case-by-case basis and subject to our applicable return/refund policy and applicable law.

International Orders

International orders may be subject to customs duties, taxes, brokerage fees, import fees, or other charges imposed by the destination country.

These charges are generally the responsibility of the customer unless otherwise stated at checkout.

Customs processing and other international shipping delays are outside our control.

Undeliverable or Returned Packages

Orders may be returned to us by the shipping carrier if they cannot be delivered, including because of an incorrect address, failed delivery attempts, refusal of delivery, or other circumstances.

If an order is returned, we may contact the customer regarding the available options. Additional shipping charges may apply for reshipment.

Shipping Delays

Zenith Moto is not responsible for shipping or delivery delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, transportation disruptions, customs delays, strikes, government actions, or other unforeseen circumstances.

Policy Limitations

This Shipping Policy is intended to describe our general shipping practices. Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or limited under applicable law.

Contact

For questions regarding shipping or an order, please contact:

Zenith Moto
Email: zenithmoto.com@gmail.com